At The Scalp Lounge USA, we value your time — and ours. Each appointment is reserved exclusively for you. To maintain fairness for all clients and ensure our specialists’ schedules remain efficient, we have established the following cancellation and rescheduling policy.

By booking an appointment with The Scalp Lounge USA, you agree to the terms below.

1. Booking Deposit

All new appointments require a non-refundable $50 booking deposit to secure your reservation.

This deposit will be applied toward your total service balance on the date of your appointment.

Deposits cannot be transferred to another client and are non-refundable under all circumstances.

2. Rebooking Policy

Each appointment booking is allowed up to two (2) rebookings without penalty, provided you follow the cancellation window below.

If a third rebooking is requested, a new booking deposit will be required at the time of scheduling to confirm your new appointment date.

3. Cancellation Window

To avoid fees and preserve your deposit, please review the timing below carefully:

- A. 48 Hours or More Notice

Cancellations or reschedules made 48 hours or more in advance may be rescheduled without penalty, and your original booking deposit will be applied to the new date.

- B. 24–48 Hours Notice

Cancellations or reschedules made between 24 and 48 hours before your appointment may still use their deposit toward one rebooking.

Repeated last-minute changes may result in forfeiture of the deposit at our discretion.

- C. Less Than 24 Hours Notice

Appointments cancelled or rescheduled with less than 24 hours’ notice will forfeit their $50 booking deposit and be charged 35% of the remaining service balance.

- D. No-Show Appointments

Clients who fail to show up for their scheduled appointment without notice will lose their booking deposit and be charged 50% of the remaining service balance.

A new deposit will be required for any future bookings.

4. Late Arrivals

Please arrive on time for your appointment. Clients arriving more than 10–15 minutes late may need to have their service shortened or rescheduled.

If your appointment must be rescheduled due to late arrival, it will be treated as a late cancellation, and applicable fees will apply.

5. Final Payments & Refunds

All payments, deposits, and fees are final and non-refundable.

Services and deposits are non-transferable between clients.

In cases of technical or payment errors, please contact [email protected] within 24 hours of the transaction.

6. Emergencies & Exceptions

We understand that emergencies happen. If you experience a sudden illness, family emergency, or unavoidable circumstance, please contact us as soon as possible. Exceptions may be made at the discretion of management on a case-by-case basis, but are not guaranteed.

7. Policy Enforcement

Consistent enforcement of this policy ensures fairness and professionalism across all clients. The Scalp Lounge USA reserves the right to refuse future bookings to clients who repeatedly violate the cancellation, rescheduling, or no-show policy.

8. Contact Information

For any booking adjustments, please contact your specialist directly or reach out to our main support team at:
📧 [email protected]
🌐 https://thescalploungeusa.com
📍 The Scalp Lounge USA – Lehi, Utah

Thank You for Your Understanding

We truly appreciate your respect for our specialists’ time and your commitment to maintaining a smooth, professional scheduling process. Our goal is to deliver an exceptional experience every time you visit The Scalp Lounge USA.